our Policies


Kapture Salon has a strict 48-hour cancellation policy. You must cancel or reschedule your appointment at least 48 hours prior to the scheduled appointment time. We are proudly enforcing our cancellation + no-show policy regardless of reason to properly serve our clientele and employees.  Our specialists are in high demand and we have these policies in place to protect their time.

Cancellation within 48 hours of your scheduled appointment time is subject to a 50% fee of the schedule service(s) for that appointment time.

Cancellation within 12 hours of your scheduled appointment time is subject to a 100% fee of the scheduled service(s) for that appointment time.

NO SHOW appointments are subject to a 100% fee of the scheduled service(s). After 15 minutes of tardiness, you may be subjected to forfeit your scheduled appointment and it will be treated as a NO SHOW.

A credit card must be kept on file for all clients during the booking process.  If your credit card expires, is not updated, and you fall inside the policy, no future appointments can be scheduled until the fee is paid.

We appreciate your love, business, loyalty, and support of our specialists and their dedication to show up for you!


As much as we hate to enforce this one, we want our small space to remain as relaxinf as possible for everyone! Please leave your babies at home with the sitter unless they are scheduled to get a service.


Our services are non-refundable. If your service isn’t exactly what you were envisioning, we do offer a complimentary redo within 3 days of your service. Keep in mind, if you change your mind on what you originally wanted, that is not considered a redo and will be an additional service charge.